At Videsys, we want to ensure you are satisfied with our services. Because our payments are processed securely through Paddle, our Merchant of Record, our refund process follows their standard consumer protection terms.
We offer a 14-day money-back guarantee for new subscriptions and one-time purchases.
Since Paddle handles all transaction billing, the fastest way to process a refund is through their dedicated support channels:
Alternatively, you can contact the Videsys support team via our contact page, and we will coordinate with Paddle to review your request.
Once a refund is approved by Paddle, it is typically credited back to your original payment method within 3 to 10 business days. Please note that timing may vary depending on your bank or payment provider.
We encourage you to contact us or Paddle directly before initiating a chargeback with your bank. Reaching out to us first usually results in a much faster resolution. In cases of suspected fraud or unauthorised use, Paddle reserves the right to suspend access to the service while the claim is investigated.
This policy may be updated to stay aligned with Paddle's Buyer Terms and evolving global regulations. The terms applicable to your purchase are those in effect at the time of the transaction.